In my opinion – and that of many of my business associates – HostPapa has a multitude of problems with customer service and honesty.
In direct contradiction of ICANN regulations, they will list themselves at the domain name administrative contact. Essentially, they are taking control of your domain name, and will do everything they can to prevent you transferring it away – unless you pay “renewal” or “unlocking” fees. In some cases this can amount to $200 or more.
ICANN does NOT allow a “losing” registrar to extort money to release a domain name for transfer.
If you want to complain about registry problems, send a copy of your message to the “real” registrar, TuCows. HostPapa is NOT an ICANN-Accredited Registrar.
I believe that HostPapa is a business front for TuCows, and they have “offices” in England and France so they can avoid taxes, and appear ‘international.’
My advice, based on my experience is: stay away from HostPapa. I really don’t care how “green” they appear to be. I don’t think they can be trusted.
I have removed all my domain names from their clutches, and cancelled all services with them.